Privacy & Cookie Policy


Sustainability Solutions is part of the Meel Group, we are committed to safeguarding the privacy of our website visitors, app users and service users. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

If you have voluntarily subscribed to newsletters, we store details to send you that newsletter.
Our service providers use cookies, and those cookies may be stored on your computer when you visit our website.
We use analytics cookies to analyse the use of our website. The information gathered relating to our website is used to create reports about the use of our website to help us make it function better.

What information do we collect?

The personal data we collect from you includes:

  • Voluntary questions, queries or feedback you leave, including your email address
  • Your address & postcode to help us assess your EV installation.
  • Your Internet Protocol (IP) address and details which version of a web browser you used when looking on our site.
  • Information on how you use the site, using cookies and page tagging techniques to help us improve and understand how you are using our website.
  • Enquiry data. We ask you questions to better understand how to help with your installation. Your answers will be used to help better provide our survey, quote and installation of the product you are interested in.
  • Should you purchase products from us, we store your details to maintain and service that product.

Google analytics

Like most companies, we use software to collect information about how you use our website and how the website performs during your visit. This includes IP addresses. The data is anonymised before being used for analytics and web performance processing.

We also use third-party cookies to optimise and measure the effectiveness of our online advertising campaigns. For example, we can track which adverts on specific sites lead to potential customers visiting our website. In addition, we can target our online adverts to those web users who have previously visited our website or our followers on social media. We use cookies from Google Adwords; Facebook, and LinkedIn. 

How and why we use your data.

To enable us to improve our website, app and services to fit your needs better, 0ur legitimate interests are to improve our website, products and services.

Providing your details to others

  • Information is distributed to our installation engineers and operations team to enable them to install the equipment you need to use our services. Our installers may also pass your Account and Services Data to activate your equipment post-installation, enabling the services and the warranty.
  • Any organisations or government departments who may offer funding or grants to you in respect of the services we provide or the products you buy from us.
  • Energy tariff switching providers – if you have selected this functionality and agreed to your Energy Usage Data being shared.

We may provide your data to any member of our group of companies (this means our subsidiaries and our holding company The Meel Group). However, this is done only when necessary to allow one of our other specialist teams to assist in installing your products.

We will not keep personal data for longer than is necessary to meet the purpose stated. However, we will need to retain your personal data where such retention is necessary for compliance with a legal obligation or to protect the vital interests of you or any other person.

Your rights:

  • You can ask us to confirm if we are processing your information.
  • You can ask for access to your information.
  • You can ask to correct your information if it’s wrong.
  • You can ask us to delete your data.
  • You have a right to be forgotten and you can ask that our systems stop using your information.
  • You can ask us to restrict how we use your data.
  • You can ask us to help you move your information to other companies.
  • You can ask us to stop using your personal information, but only in some instances.
  • You have the right to complain to the relevant supervisory authority.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to Meel Group – Sustainability Solutions, Snape Rd, Macclesfield, Cheshire. SK10 2NZ.

DATE: October 2023